Please note: the URL to access Tradestone has changed. Please access via https://urban.bamboorose.com/
Contact Us
If you have a query you need some support with, please direct your email to the correct team below.
Please note the SLA’s for each inbox and allow this time to pass before sending chaser emails as this will only delay the response.
vrsupport.eu@urbn.com – SLA 24-48hours
o All TradeStone packing list, carton label and commercial invoice creation queries
o All vendor set up queries
o All questions and queries relating to the general use of Tradestone
o All questions and queries relating to the URBN Vendor Process
For all Finance queries, please use their Vendor Query Form by clicking here!
Compliance.eu@urbn.com – SLA 24-48hours
o All questions and queries relating to the presentation of orders including packaging, ticketing and labelling requirements
o All questions and queries around chargeback disputes i.e. DC issued chargebacks for vendor non-compliance (found on TradeStone)
Transportation.eu@urbn.com – SLA 24-48hours
o All questions and queries relating to the shipping and delivery of orders
o All questions and queries relating to our nominated carriers; Ligentia, EV Cargo, Advanced and Zencargo – for carrier contact details, please see our Shipping section!
o For submission of self-generated invoices by exception only – please contact vrsupport.eu@urbn.com first in this instance if you believe this is required! All invoices must be generated on TS and there is no need to manually email the TS invoice to AP as this is automatic upon receipt of goods.
o All questions relating to Print Centre tickets/labels only! For service bureau (Elite, Checknet and Fineline) contact information, please visit the Service Bureaus page.
o For all own carrier deliveries, please arrange a booking with the DC.
Customs Compliance Contacts:
Specific queries on what to enter in the customs description box in Tradestone - customsDescription@urbn.com
For Customs queries around Courier and Sample Shipments - EUImportCompliance@urbn.com
For Customs queries around Air, Ocean and Road (Ship mode of Ground EU) Shipments - UKImportCompliance@urbn.com
For anything else Customs related that does not fall into one of the above - CustomsqueryUK@urbn.com