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Made-to-Order Furniture Routing Guide

For Prepaid and Freight Collect vendors, when the PO Ship To is an URBN Facility.
Prepaid: URBN recommends prepaid vendors ship with the below carrier, however prepaid vendors are permitted to use their carrier of choice.
Freight Collect: URBN Freight Collect vendors shipping MTO Furniture must use the below carrier.

ALERTS

All POs are to be shipped to the URBN Facility specified on the PO.
Please click here for where to find the “Ship To” location on your PO.
Ship To for MTO Furniture should be IFC

Deliveries must be scheduled with the appropriate URBN DC. All deliveries to URBN Facilities via a carrier NOT on URBN’s Approved Carrier Lists MUST be scheduled with the site in advance.

If vendor fails to follow URBN Made-to Order Routing Guidelines, URBN is NOT LIABLE FOR:

  • Lost/missing/damaged merchandise
  • ANY carrier fees, including, but not limited to; accessorial, delays, maintenance, appointments, detention charges, etc.

*A VICs Bill of Lading is required for all domestic shipments, Truckload (TL) or Less than Truckload (LTL). Please see the BOL guide for BOL requirements.

Shipping Made-to-Order Furniture via LTL Freight:

Upon a vendor completing the fabrication of dropship/made-to-order furniture item(s), vendor is responsible for booking freight with ArcBest Freight (ABF) to schedule a pick-up and provide an ASN to Urban Outfitters Non-Con Warehouse (IFC).

LTL Pickup Request:

  1. Please use ArcBest Freight and use shipping terms “3rd Party Collect” billing:
    Bill To Address:
    Urban Outfitters Inc.
    5000 S. Broad St
    Philadelphia, PA 19112
    **This must be written on the BOL to ensure it is billed to the correct account.
    2. Complete ABF’s online pickup request form.
    ABF Pickup Request Form
    Phone: (800) 333-7400
    3. Vendor must book shipment to the URBN DC/FC designated on the PO Invoice.
    4. Please ensure that each piece of the order is labeled with the order number, order piece count, and collate is placed on the outside of each carton.
    5. Upon a Vendor completing the fabrication of dropship/made-to-order furniture items, vendor is responsible for emailing shipment notifications to Urban Outfitters DC (IFC) and URBN Inc.’s Transportation Department.
    6. Email the following Distros:
  2. Subject Line MUST read, “Shipment Notification: [Vendor Name] + [Ship Date]”
    8. All notifications MUST be accompanied with a completed ‘Ready for Pickup Request’ form.

NOTES

  • Pickup issues & escalations: any no-shows, delays in communication, missing pickup details, etc., MUST be immediately escalated to URBN’s Transportation & Warehousing Management Team.
__ALL DROP-SHIP SHIPMENTS THROUGH VENDOR NET MUST BE CLOSED OUT IN VENDOR NET UPON DEPARTURE FROM VENDOR FACILITY__

*If your PO is shipping to a URBN Facility in the UK, please follow the appropriate routing guide on the EU Vendor Website.