Shipping within the UK

Please refer to the Customs Compliance section to check specific Customs requirements based on the PO ship from and ship to locations.

If you are shipping product to us from a UK location, you will be classed as a domestic vendor. You may wish to consider using our nominated carrier, Advanced Supply Chain Group.

Advanced offer collection from your premises, or handover at their depot in Corby, and deliver to URBN 24-48 hours later. Advanced benefit from a priority booking slot at our UK DC, therefore even in peak season, any orders that move through their network will arrive with us, as anticipated. Also, by using Advanced, you (our vendor) will not be at risk of chargebacks for failed or late deliveries.

URBN NCS Supplier Welcome Pack 2022 Rates

To get setup, please email URBN.NCS@advancedsupplychain.com with your TradeStone vendor ID and contact details. You will then be sent a credit check form and a setup request form.

Once approved, you will be sent login details for Advanced’s portal which you can access here. You’ll then be able to view your POs and make booking requests via their portal.

URBN Portal User Guide

Suppliers will be required to confirm that they are adhering to the URBN’s Compliance requirements, as outlined throughout the Vendor Website, as part of the online booking request.

The stock ownership between you (our vendor) and URBN will transfer to URBN upon arrival into the URBN warehouse. Payment terms remain unaffected, stock will be receipted and posted in accordance to the usual terms agreed.

Advanced will deliver your order into us within + or – 3 working days of the PO ship date. The earliest collection that can be authorised is 3 working days prior to the PO ship date. Booking requests can be made in their system earlier than this but they will not be authorised or physically be carried out until the intake week, when the product is due.

If you are arranging a collection from Advanced, please note:
– Goods must be ready from 8.00am on the day of collection
– Goods will be collected anytime between 08:00am & 17:00pm
– Loading must commence within 30 minutes of Advanced’s arrival and be completed within an hour (depending on volume of stock)
– Collection arrangements, specific times and windows can be agreed with Advanced but may be subject to additional charges

If you are choosing to deliver your stock into either of Advanced’s facilities, a booking slot will be allocated which will be between 9:00am and 16:00pm Monday to Wednesday. Please note that Advanced only deliver to URBN’s site Wednesday – Friday of each week.

The portal allows vendors to amend or cancel requested collection dates to an alternative date as long as this is completed no later than 11:00am the day prior to confirmed collection/delivery. You will also be able to amend; quantities, type (e.g. carton/pallet). In the event that an amendment/cancellation cannot be made via the portal by this time, then please contact Advanced directly on 01274 470481 (Bradford Office) or 01536 207846 (Caz Martin) or via email at URBN.NCS@advancedsupplychain.com

In the event that goods are not available at the specified time, resulting in a failed collection attempt, you will be invoiced 60% of the planned total collection cost (subject to a minimum charge of £50). Failed bookings will then need to be re-submitted using a new available date via the portal and you will be contacted with a new date once the booking has been re-prioritised by URBN.