Drop Ship Vendor Guidance

This guide only pertains to Vendors that Drop Ship directly to the consumer on behalf of URBN.

Your Brand Buying contact will advise you if you are to Drop Ship your orders. For shipping instructions to an URBN DC, please review the Shipping section of the UK/EU Vendor Website to determine your Freight Terms, then proceed to follow the appropriate Shipping instructions.

Vendors selected to Drop Ship product from your facility directly to consumer will adhere to the procedures below. For further support on the Drop Ship process, including contact details, please click here. For Drop Ship payment related queries, please contact Accounts Payable at InvoiceQueryEU@urbn.com

URBN will provide the Vendor with:

• Contact name and number for customer issues
• Contact information regarding Rithum-DSCO/Drop Ship Onboarding
• Shipping requirements and methods

Vendor must provide URBN with:

• Contact name/email and phone number to place orders
• Required lead times to produce and ship merchandise
• Production information with weight, shipping carton measurement
• Confirmation of receipt of customer orders via Rithum-DSCO
• Notification if orders are delayed due to production or stock shortages and new projected ship times
• Timely shipment within required service level agreements
• A detailed packing list. This list should detail the number of cartons per item, and the contents of those cartons
• Landed cost, factoring in all order processing fees.

Once the order has shipped, Vendor must update Rithum-DSCO with:

Detailed order information including:
• The tracking number for shipment
• Order Number
• Rithum-DSCO PO Number
• Vendor Invoice Number
• Ship Date

Shipping Requirements

Vendors must use the required shipping methods. Please contact your Brand Buying Contact for shipping methods.

Vendors must inform the Brand of any shipping delays prior to exceeding the expected shipment time. Vendors may be charged back for shipping fees charged to the customer in cases where they do not inform the Brand of a shipping delay.

Brand will be allowed the opportunity to have final approval of outbound packaging prior to shipping any customer orders.

Vendor will include a packing slip with each customer shipment that has been approved by the Brand partners.

Vendor will not include a returns label, relating to their own returns process, with customer shipment. All Customer returns are to be handled through URBN as explained below in the Customer Returns section.

Vendor will update PO in Rithum-DSCO with tracking within 24 hours of actual shipment.

Vendor Related Damages and Defectives

If a Drop Ship order is returned due to a quality issue, URBN reserves the right to issue a chargeback or request the Vendor replace the customer order at the Vendor's expense.

If a Drop Ship product is returned due to damages caused by Carrier, URBN will process a claim with that Carrier.

Invoicing and Payment

All customer orders will have a Vendor invoice number provided with the shipment within Rithum-DSCO. This action will effectively submit the invoice to URBN.

Attached to the remittance will be an audit trail, which will detail the customer's order. The detail will tie to a single line on the remittance.

Payments are sent via the agreed payment method and a remittance will be emailed to the Vendor email address provided for Billing.

If you have any questions regarding payment, please contact your Accounts Payable Representative.

Payments are initiated on the Tuesday after orders hit the agreed pay terms. Payments may be delayed for the following reasons:

• Shipment was never confirmed in Rithum-DSCO by the Vendor. We are unable to start the pay terms timeline without confirmation of shipped & delivered goods.
• Invoice is not unique to the customer order.
• The Vendor invoice number is over ten characters.

Customer Returns

If an URBN Customer returns a Drop Ship product to URBN, it will go back into our inventory at either our DC or store, it will not be sent back to the Drop Ship Vendor. We will sell that return inventory first, before we drop a new order to the Vendor.

If your PO is shipping to an URBN Facility in the US, please follow the appropriate routing guide on the US Vendor Website